McElroy Complete Systems and Procedures Audit
McElroy successfully completed a systems and procedures audit requested by one of our pharmaceutical clients and conducted by a third-party auditor. While it involved some effort on our part to collect and compile all the required documentation into one convenient location and easy-to-read format for the auditor, we were proud to note that all of the information already existed and was in daily use.
Some of the information we presented to the auditor included:
- Ontime delivery reports
- Sales and marketing plan
- Monthly client e-newsletter
- Bimonthly employee newsletter
- Goals documentation
- Staff résumés
- Customer complaint logs and customer surveys
- Departmental procedures manuals
- Information about our electronic workflow tracking and network storage systems
- Disaster recovery plan
- Staff meeting notes
- Training documentation
- Job descriptions
- QA process documentation
- Employee handbook
- Membership and subscription records
- Articles and presentations written and prepared by staff
- Electronic templates
- Company history
- Reference library documentation
- Information about translator recruitment
- Testing, and selection
- Translation memory tool documentation, and more
The only significant action to emerge from the audit was the need to better document our training, which will be a company goal for 2007 and aligns perfectly with our recent designation of Production Manager Jennifer Cardenas as our Corporate Trainer.
