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Vol. 73    January, 2007


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More than Translation

This month McElroy MultiMedia Designer Susan Andrus shares with you some behind the scenes insights on the role played by the production department within translation companies. This eye opening piece might make you think twice about a part of the translation process that is easy to take for granted. If top notch desktop publishing combined with graphic localization expertise is overlooked the localization product suffers. No doubt about it.

We try our best not to take for granted any of the contributions made by our staff. Our monthly Diamond Employee awards continue as a great way for everyday heroes to be recognized for the work that they do. Marketing Manager Lisa Siciliani contributes this month with a heartfelt article about the success of this employee recognition program. From translation, to production, and at QA process points in between, McElroy’s Diamond program is a solid foundation for our vision of “Setting the Industry Standard in Customer Satisfaction.”

Why Desktop Publishing Matters To You

Susan Andrus, Multimedia Designer

Desktop publishing impacts all written content produced in print and online. In its simplest form, DTP (desktop publishing) comes into play every day when choosing typography, colors, margins, line spacing, backgrounds, tables, images, etc., in document, email and even online formats. However, desktop publishing is most commonly associated with layout programs that produce print-ready files for magazines, marketing collateral, packaging, manuals, business and legal documents, and large-sized print media. Even online format developers need to have some DTP skills in order to design websites and online applications. Between the two, this encompasses much of the written content produced. A translation vendor that has the staff and know-how to balance DTP considerations with translation functions can save you time and energy as well as help you avoid common cross-cultural pitfalls and make the best presentation of your company’s image.

All Electronic Files Are Not Created Equal

Here’s a common scenario:

You have a document in a PDF file format you would like to have translated and your vendor is requesting source files, the file format in which the document and images were originally created.

You may or may not realize that “output” files like PDF, TIF and EPS are not source files for desktop publishing and are not layout editable.

What if you can’t locate the source files? Without a translation vendor with desktop publishing experience, DTP management can be cumbersome, and you can find yourself with translation documents that do not meet your design expectations.

Time Is Money…Your Time That Is

Business cards—everybody has one, and it seems like they should be simple to reproduce in a target language, right? Business cards are a funny thing … they’re small, with not much text, but are jam-packed with detailed considerations. For our clients who need them in multiple languages, they can quickly become a burden to prepare. First, you have to get the translation. Then, you have to get the text laid out and print-ready. And finally, you have to send the files out for printing. This one small task can result in juggling three different people or vendors.

Handled this way, you have just anointed yourself Project Manager as you shepherd them from vendor to vendor. However, at McElroy, we can handle all of it. Once you submit the original text, we can translate it, lay it out, and get it printed, all to your specifications. And, even better, if you don’t know what your specifications are, we can offer you a few different designs and let you decide what you like best.

“Oh, that’s what you mean by localizing!”

When you hear about localizing a document, that is usually taken to refer to the target language of the document. But there is more to it than that. If you’re going to translate a brochure into Spanish, it’s important to know where and how the brochure will be used, so the language is right for that audience, but it is equally important that you have the visual elements of the brochure localized.

You want the colors to be appealing for your target audience. You want your fonts to evoke the same visual expression and response as the source fonts, should you need to change them due to language or expansion of text. And, you want your vendor to review photos for appropriateness.

A truly well-designed document (brochure, manual, etc.) tells a story with its photos. The photos draw you in, spark your interest, keep you reading. Look at each photo and the context it is being used in, and think about the message it is trying to convey. If the context is scenic, you need to find an equally compelling scenic picture that speaks to the location you are translating the document for. If the message is about people, you need them to be culturally specific and convey the appropriate message with their eyes and their body language.

Mood, color intensity, time of day, outdoor/indoor venues, and expression all play key roles in delivering a message. Are the people in the photo smiling? Why are they smiling? Are these genders, ages, and the spatial relationships between the people right for your audience? Do the images represent the message your organization wants to project to this audience?

The point is that it takes both cultural knowledge and a designer’s eye to be able to localize the visual aspects of a document. There is a reason the old adage “a picture is worth a thousand words” is so often repeated. Visual messaging and professional layout can be as important as linguistic expertise in representing your brand.

DTP – Seamless Integration

Concerned about file formats? A translation vendor with skilled in-house staff who really knows DTP can provide your translation in any application (Word, FrameMaker, InDesign, Quark, Illustrator, or Photoshop, just to name a few), and will deliver and/or archive both source files for future update capabilities and output files for viewing and printing.

You don’t have editable files? A good translation partner can work with you.

  • Will it be used for information only, so that the format only needs to be clean and clear?
  • Is it a manual or patent for filing that requires a particular format that may differ from the original, but must meet specific requirements?
  • Is it marketing collateral which must retain corporate messaging and branding, yet be localized with a high degree of aesthetic sensitivity to the audience?
Read more...

“Vision without action is a dream. Action without vision is simply passing the time. Action with vision is making a positive difference.”

Joel Barker



Tina Wuelfing Cargile, PMP, Account Manager

Tina Wuelfing Cargile was born at NAS Patuxent River, MD, where she was immersed in the test pilot/astronaut community. Where humor and fearlessness were the norm she learned two basic rules:

1. “Don’t say ’I can’t,’ say ’I’ll try.”

2. “Don’t say ’I don’t know,’ say ’I’ll find out.”

(These continue to serve her well at McElroy!)

Tina graduated from Rutgers University in 1975 with a BA in English and a Theatre Arts minor. She moved to Washington, DC to work as a production assistant at The Chronicle of Higher Education, and eventually became the Director of Business Operations.

In 1983 her brother “Gator” (who was/is Willie Nelson’s bus driver) urged her to move to Austin, Texas. Tina found herself in a new world full of musicians in particular and free spirits in general. After learning to drive and to tolerate people smiling at her on the street for no apparent reason, she became an Austinite and worked as a typesetter, a recording studio manager, a bartender, and a court reporter. She even learned how to smile at people on the street for no apparent reason.

Tina brought her wide variety of skills to McElroy Translation in 1988. While her intelligence and dedication are respected by her peers, her humorous perspective is her most notable characteristic. She keeps us laughing and optimistic even in the face of grueling deadlines.

Along the way, Tina has earned her Project Management Professional (PMP) certification from the Project Management Institute (originally certified in 2003, recertified in December 2006 until 2009), and presented on project management at the American Translators Association Conference in New Orleans. She has also been published in ClientSide News, the ATA Chronicle, and contributed to Harold Kerzner’s latest project management text, Project Management Best Practices: Achieving Global Excellence.

In mid-2006, looking for new challenges and missing direct client contact, Tina transitioned from Senior Project Manager to Account Manager, handling an array of established accounts with a project management perspective in mind.

Tina lives with her husband in a small town miles from Austin, where they are quickly filling their 12 acres with dozens of chickens, dogs, cats, geese, turkeys and ducks. She loves gardening, canning, quilting, playing with her “babies,” and listening to the frogs in their pond at night. They enjoy visits from their children and “adopt” their children’s friends, because their idea of family is whoever shows up.

She also habitually and gleefully pokes fun at herself, and the description of her current hobbies and lifestyle brought to mind her introduction to country life. Having spent 35 years in the city and on concrete, she proved totally oblivious to the “real world” on her first date, nearly 20 years ago, with her husband-to-be, a country boy from Honey Grove, Texas. While aware that the excursion involved scouting for arrowheads over fairly rough terrain, Tina:

1. Wore stiletto heels and dressed in black from head to toe on a 100 degree day

2. Identified a patch of prickly pear behind a ranch fence as a “cactus farm”

3. Drank water from the river (who knew?)

He married her anyway and she can now identify any breed of poultry known to man, knows how to build a campfire, cooks a mean Turkey Piccata, and completely enjoys the brilliant spectrum of the natural world—which was there all the time—she just needed to learn where to look.

Plain Language Decreases Translation Costs

From InttraNews

McElroy embraces “plain language” in all that we do. We may not be perfect but we are focused on continued communication improvements. We want to speak plainly to our clients as we telephone, email, and compose our marketing and educational materials. For our clients plain language benefits are leveraged across languages when they translate their communications; “plain language” makes even more dollars and sense.

On The Web (TCW): Most technical communicators and web content creators have yet to embrace Plain Language, but Haller expects that to change. “We’re seeing an increasing interest from organizations that understand the benefits of clear, concise communication. Plain Language can provide many usability benefits, but it can also help improve translation efforts, drastically reducing translation costs.”

For more information, please visit here:

www.thecounterwrangler.com

Doing Business In Turkey

Turkey is strategically positioned at the crossroads of Europe, Asia and the Middle East and the U.S. is Turkey’s fourth largest trading partner. Careful planning and patience are the keys to succeed in Turkey. Companies like Microsoft, Coca-Cola, GE, Procter & Gamble and Phillip Morris, as well as international investment institutions like the World Bank Group’s International Finance Corporation have already selected Turkey as a regional base.

Turkey is fast becoming a production centre for Europe in diverse industries, but in particular in automotives. English is the dominant language for international business. The currency is the Turkish lira.

With her high growth potential, qualified workforce and managers, and the entrepreneurial spirit, Turkey provides an important potential market for global businesses. Furthermore, regional political stability can only be established on a sustainable basis if the economic development spreads throughout the region. The engine for growth in the Balkans, Caucuses, Central Asia, and the Middle East is likely to be Turkey.


The People

Turks are extremely patriotic. They are proud of their ancestors and of the achievements of their modern society. The family is the most important social unit. Each person is dependent upon and loyal to the family. Rural life is still traditional, but in cities women frequently work outside the home.

Meeting and Greeting

  • Shake hands with everyone present—men, women and children—at a business or social meeting. Shake hands with elders first. Shake hands again when leaving.
  • It is common for Turkish men and women to cheek-kiss one another when meeting and parting.

Body Language

  • "Yes” is a slight downward nod of the head. “No” is a slight upward nod of the head while making a quick, sucking sound through your two front teeth (like “tsk”).
  • Turks generally have a small area of personal space and may stand closer than most foreigners are used to.
  • Never point the sole of your foot toward a person.
  • Turks, most of whom are devout Muslims, may avoid looking into your eyes in a display of humble behavior.
  • Do not stand with your hands on your hips when talking to others, especially older people or superiors, or put your hands in your pockets.
  • In Turkey, putting your thumb between your first two fingers is the equivalent to raising your middle finger in the United States.
  • The “O.K.” sign in Turkey means that someone is homosexual.

Corporate Culture

  • Turks take punctuality for business meetings very seriously and expect that you will do likewise; call with an explanation if you are delayed.
  • Consideration, politeness, respect and courtesy are very important to the Turks. Shake hands with each person upon arriving at an office. When visiting a factory, shake hands with all the workers when you arrive and again when you leave.
  • Turks engage in small talk before they begin business discussions.
  • Decisions are made at the top.


On the Bosphorus, photo taken by Mark Ritter

Dining and Entertainment

  • Be punctual for a dinner party. 7:00 p.m. means 7:00 p.m.
  • Business can be discussed at anytime during the meal, but you must get a feel from your business counterpart.
  • Some Turks who are Muslim drink alcohol, but those Turks who are strict Muslims never do.
  • Hosts will probably expect you to eat a great deal and may be offended if you don’t.
  • When finished eating, leave no food on your plate, and place your knife and fork side by side on your plate.
  • “Dutch treat” does not exist in Turkey. If you invite someone to dine, you pay the bill.

Dress

  • For business, men should wear conservative suits or a sports coat and tie. In very hot weather, men may go without a jacket, but they still wear a tie.
  • Women should wear suits, dresses and heels. Avoid short skirts, low-cut blouses or shorts.

Gifts

  • Always bring the hostess a gift when invited to someone’s home. Do not bring a gift that is too lavish. Give: flowers (roses or carnations), candy, chocolates, wine (if host drinks). Do not give alcohol if you are not sure whether your host drinks.
  • Don’t expect your hostess to open a gift when presented.
  • Gifts may be exchanged in business. Give gifts made in America that are not expensive, i.e. crystal, desk accessories, pens, gifts with company logo. Do not give overly personal gifts.

Helpful Hints

  • Turks ask even casual acquaintances what Americans consider to be very personal questions (age, salary, etc.). However, do not ask such personal questions until a friendship has been established.
Read more...

To Translate Or Not To Translate

We all know that some words or phrases "do not translate" and therein lies an ongoing challenge for translators. InttraNews provides this rich literary example.

InttraNews reports

Tokyo, Japan (Daily Yomiuri): “To be, or not to be, that is the question.” The famous line is easy to translate into French or German. You can just replace words with equivalents from the other language. In French this becomes “être ou ne pas être”; in German “sein oder nichtsein.” Even Chinese is straightforward: “shengcun huo huimie.” But Hamlet’s famous lines have been a formidable challenge to Japanese translators. Japanese has no infinitive form, nor the word “be.” The only possibility is to “interpret the phrase,” creating something new. Of the various attempts made to render Hamlet’s soliloquy into Japanese, three in particular are famous.

Shoyo Tsubouchi, the first to translate Hamlet into Japanese, was a novelist, playwright, critic and translator in the Meiji era. His “To be or not to be” is “Nagarahuru ka nagarahenu ka.” This is written style and relatively close to the original meaning. It is a well-turned phrase, but is about twice as long as the original.

The second famous translator, Tsuneari Fukuda, also a playwright, critic and stage director, made things curt and straightforward: “Sei ka shi ka” (“Life or death”). In terms of length, this closely parallels the original. But does the original really mean this? Does not the translation limit the interpretation? That is, indeed, the question.

Contemporary translator and critic Yushi Odajima challenged prior works of translation with this controversial creation: “Konomama de ii no ka ikenai no ka” (“May I leave it as it is, or not?” or “May I remain as I am, or not?”). He made his own interpretation, making an awfully long translation for half a line from a soliloquy.

I hope you see that I’m not talking about which translation is “better” (a question of interpretation, in all senses of that word). I seek to illustrate the challenge or, more precisely, the impossibility, of translation.

For more information, please visit:
www.yomiuri.com

McElroy’s Vision Statement
Setting the industry standard in customer satisfaction

McElroy’s Mission Statement
McElroy Translation provides translation and localization services in all languages to business and government clientele enhancing their ability to compete in global markets.

Our January Promotion

Up, Up and Away!

How about a balloon ride for two instead of chocolates this Valentine’s Day?

We wanted to try offer a little less traditional prize for this Valentine’s giveaway, and what could be more romantic than a hot-air balloon ride for two? The Great American Hot Air Balloon Ride is described as follows, “We gently ascend and float between 500 and 1,000 feet wherever the wind takes us. We travel above the treetops and below the clouds for about an hour, covering 5 or 10 miles. On landing we celebrate with a champagne or fruit juice toast, an old European tradition, as the balloon is being rolled up.”

Soaring Adventures of America Certified Sport Flying Centers are located all over the United States. For safety reasons they are never within congested flying areas. They are usually within a 1-1/2 hour drive (often less) of major cities. The network of 200 Certified Centers is constantly expanding. New centers are being added every week. Balloon pilots usually operate from farms, parks and fields.”

We’ve tried to select the best source for this gift certificate, but if you prefer a different balloon club, we will be happy to transfer the value of this certificate to your choice.

Click here to enter the drawing.

The Vision and Diamond Employees

Lisa Siciliani

McElroy instituted a program last year to reward staff whose actions embody the vision of Setting the Industry Standard in Customer Satisfaction. Reflecting on the first calendar year of this action plan, I penned this message to McElroy colleagues in December. It may explain further the reason our President, Shelly Priebe, believes empowering staff and rewarding exceptional actions best serves you, our clients.

Earlier this year, Shelly presented the company with a plan, her vision, for differentiating McElroy in a marketplace that increasingly views translation as a commodity. In the history of most successful companies you find strong leaders, leaders with a vision for their company and employees that drive success. McElroy has had three such leaders.

  • Ralph McElroy, founder and owner: His entrepreneurial spirit and dedication to McElroy Translation is celebrated through these Diamond Employee Awards.
  • Bruce Farmer, General Manager for over a decade: His business savvy and innate understanding of the value of customer loyalty is incorporated into McElroy’s vision for growth.
  • Shelly Priebe, President since 1999: Her progressive business approach has created a high level of professionalism at McElroy through smart staff acquisition and championing staff development.

Under Shelly’s leadership, McElroy has developed an enviable reputation within the industry and client community. Because of Shelly’s strategic future planning, McElroy employees work for a company strongly positioned for success in the face of an unprecedented rate of change for this industry.

Shelly’s objective with her vision is pragmatic—to further develop McElroy’s historic strengths to gain a competitive advantage, retain customers and talented employees, and grow sales. She believes in the power of people, McElroy’s people, to make this happen. That is the reason her vision for McElroy recognizes and rewards employee initiatives that exemplify the dedication to service and product that will build customer loyalty and sales growth.

As Shelly explained, Setting the Industry Standard in Customer Satisfaction encompasses so much of what McElroy has always been about, that this vision is a natural as our impetus for action and decision-making on an individual level. Diamond Employee Awards are just one way of expressing McElroy’s appreciation for the individual decisions and actions employees make on a daily basis. They represent the value placed on the many ways employees work to serve clients.

Congratulations to those employees who were recognized in 2006.


McElroy Translation appreciates the business of the following clients and announces the anniversaries of these client relationships:

10 years:

  • Morrison & Foerster

5 years:

  • Baylor College of Medicine
  • Blakely Sokoloff Taylor & Zafman
  • Bristol-Myers Squibb Clinical Discovery
  • Eli Lilly: Cardiovascular Research
  • Mead Johnson Nutritionals
  • Kilpatrick Stockton LLP

Çerkez tavuk (Circassian Chicken)

Street scene from Istanbul

Our Chief Editor Mark Ritter’s lovely wife, Nevin, a native of Turkey, has provided this recipe.

The Circassians originate from the Caucasus in what is now Georgia. They are not actually a Turkic people, but many of them emigrated to Turkey while they were part of the Ottoman Empire. This chicken dish is a very popular appetizer, and it’s easy to make. The proportions are flexible.

Ingredients (for 4-6 people):

1 small chicken breast or 3-4 chicken tenderloins

3 tbsp strained yogurt*

1 tbsp mayonnaise

1 clove crushed garlic (two if you really like garlic)

¼ cup fresh walnuts or pecans, crushed to the size of peppercorns

red pepper** and parsley for garnish

Boil the chicken in a small amount of water with a little salt, remove from the broth and cool. Save the broth for use elsewhere. Tear the chicken breast into very thin shreds. Mix the meat and the pecans; then fold in the garlic, mayonnaise and strained yogurt. Garnish with the pepper and parsley.

* This is made by putting whole-milk or low-fat plain yogurt (no added sugar) in a fine-mesh sieve and allowing it to drain until no more liquid drips out. Besides having a nicer consistency, the strained yogurt will be less sour.

** The best pepper to use is hot Hungarian paprika or Syrian pepper, but one could substitute coarsely crushed red or pink peppercorns. Cayenne would overpower the other flavors. Normal paprika would add color but not much else.


Why Desktop Publishing Matters To You (continued)

Susan Andrus, Multimedia Designer

Want to be sure you put your best foot forward?

Design capabilities may get overlooked compared to the more traditional aspects of translation value, such as linguistic quality and cost. We do frequently hear, however, that initial impressions are based on the appearance of a document. Even before reading the text, an impression of quality is formed by the appearance, i.e., the desktop publishing of the document. It’s one of the simplest, and often overlooked, ways to immediately impress.

McElroy is a full-service provider, with an in-house DTP staff who can help clients balance traditional translation issues with the value of protecting their organization’s image, both internally and externally. Questions? Comments? Just like to know more? Send an email to me - SUSAN. I’ll be happy to discuss your general concerns or specific project issues.

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Read case studies to learn more about McElroy’s DTP and localization solutions.


Doing Business In Turkey (continued)

Especially for Women

  • Foreign women are very welcome and accepted in Turkey.
  • In general, conservative attitudes toward women exist in Turkey, but Turkish men tend to be very respectful.
  • It is acceptable for a foreign businesswoman to invite a Turkish businessman to dinner, and it is easy for her to pay.

Excerpted from eDiplomat; adapted from material compiled by Window on the World, a cross-cultural training and consulting firm. Originally based on material contained in the “Put Your Best Foot Forward” series of books by Mary Murray Bosrock.

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