Employee of the Month
John Reding
John is a native of Wharton, Texas, a small town 60 miles southwest of Houston. In 1962 he graduated from Rice University with a BS degree in chemical engineering. Before joining McElroy, John spent 35 years with Dow Chemical Company in Brazoria County, Texas, where his focus was primarily corrosion control projects. John has contributed his talents as a technical editor at McElroy Translation Company for 5 years.
He enjoys reading, gardening, running, watching sports and Seinfeld reruns on TV, living in Austin with his wife of 37 years, and playing with his 4-year old granddaughter and 20-month old grandson.
Getting right to the point, John notes, “Working at McElroy is fun. The people are easy to get along with and the work is interesting and challenging.”
Editor’s Note and Unsolicited Plug: I recently purchased a book of poetry entitled “Antonelli’s River Inn.” If you are even mildly interested in poetry, this book is a must buy. Introducing the collection, the book’s editor Susie Kelly Flateau writes, “The poems - both individually as well as collectively - resonate with a southern charm that flows between grace and despair, between fortitude and vulnerability. Reding captures experiences and epiphanies grounded in everyday life; she reveals a woman who laughs as passionately as she weeps.” The collection is authored by Carlyn Luke Reding. Carlyn, by the way, is John’s bride of 37 years mentioned in his profile above. John and McElroy technical editor Regina Zeyzus provided indispensable copy editing in the final hours before press deadline.
For a copy of the book send a check for $12 made payable to Old River Productions at 1901 Cresthaven Drive, Austin, Texas, 78704. This will cover the cost of postal shipping and handling.
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ELJOTS® Service Mark Receives Registration
McElroy Translation has received an official Certificate of Registration (No. 2,756,278) for the ELJOTS® service mark issued on the U.S. Patent and Trademark Office Principal Register on August 26, 2003. Built inhouse and launched in August 1999, ELJOTS® is a proprietary work flow and content management system that provides real-time project information to employees and clients. ELJOTS® is the second registered service mark held by McElroy Translation, the first being Excellence With a Sense of Urgency®, registered on August 19, 1997. The Houston law firm of Howrey Simon Arnold & White handled the registration applications for both service marks.
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McElroy Translation Announces Its New and Improved Web Site
Evan Norman, Web Specialist, and Lisa Siciliani, Marketing and Localization Development, worked together for several weeks redesigning and restructuring the new McElroy Translation web site that went online in late September. Their primary focus was to improve user navigation and usability, to make it easier for visitors to see what information is available and to get to it quickly. Content was also updated and expanded, particularly the memberships, services, and FAQ sections. We hope you will take a few minutes to peruse our new site, and update your personal information on the Orders & Estimates page.
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Dedicated Customer Service
Sherri Yarbrough has recently been promoted to handle full-time customer service during business hours to address any client questions or requests on jobs currently in progress or already delivered. Sherri and other customer service staff are specially trained to handle all types of job issues, from scope or schedule changes or language nuance to certifications and delivery options. Your questions about or changes to a job in progress will be handled promptly, helpfully, and expertly by a person who understands our operational processes and is empowered to decide and act to meet your needs.
McElroy Translation customer service staff are also responsible for surveying and anticipating client needs and proposing and developing service offerings to meet those needs. They track customer requests and issues in order to identify both emerging patterns and trends and also special service niches where we can set ourselves apart by providing a high level of accommodation to very particular client requirements. This attention to customer care and personal attention is a hallmark of our 35-year reputation, and is the core of our corporate customer service philosophy — excellence with a sense of urgency.™
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