October 2001

The Translation E-Buzz

Employee of the Month - Richard Pennington

Richard Pennington began proofreading at RMTC in July 1998. Richard is a Dallas native and a 1976 University of Texas graduate with a BA in history. He spent a few years kicking around after college, and was lucky enough to meet the love of his life, Eileen Brown, in Kentucky.

He ended up back in Austin, where he decided to get serious, or at least relatively so. He took a series of courses at UT and began his career as a writer, proofreader and editor. His writings have appeared in such publications as the Dallas Morning News, Houston Post, Austin American-Statesman, Runner's World and Third Coast. His first book "Breaking the Ice/Racial Integration of Southwest Conference Football," was published in 1987. It was followed by "For Texas, I Will/The History of Memorial Stadium" (1992), "Coming to Texas/International Students at the University of Texas" (1994), "Meet the Need/A History of the Austin Diagnostic Clinic" (1995) and "Longhorn Hoops/The History of Texas Basketball" (1998). Richard's latest endeavor is entitled "Home Field/An Illustrated History of 120 College Football Stadiums," due out in 2002.

Although Richard has no pretensions of athletic greatness, his projects are linked to a fascination with sports, and he is, himself, a dedicated contender. A basketball player in high school, he later became a runner, competing in more than 500 races ranging from the 5K (3.1 miles) to the marathon (26.2 miles). His best race was the 1992 San Antonio Marathon, clocked at 2 hours, 42 minutes and 48 seconds, coming in 15th overall. Knee surgery and foot problems have slowed him down a bit in recent years, but Richard still participates. He is now learning to play the harmonica, and is proud of his 3+ years at RMTC and his contributions to "Excellence with a sense of urgency."

WOW! Someone Read E-Buzz Last Month!

RMTC Crew,

You're a very intuitive bunch. The piece in your latest newsletter 'Spotlight On Japan', was extremely helpful and couldn't have dropped into our midst at a better time. Several execs from our company will be spending some time these next couple of days with a contingent from a large Japanese engine manufacturer we are forging a new supplier relationship with. As we are accustomed to dealing with domestic business partners, the knowledge on proper etiquette, courtesy and Japanese customs is valuable, and has us feeling several notches more prepared and confident. Thank you!

Brian L. McGrath
Travis Boating Centers

Localization Certification

Austin Community College is offering seminars on various important localization topics, and some of the seminars are online. The courses are taught by top industry professionals with limited class enrollment. Each course is just eight hours long to fit the schedules of today's busy professionals. To learn more about the program visit the instructor's site, or click here to view the schedule.

Spotlight on Mexico

The People

Mexico is a very class-conscious society where social stratifications are well-defined. Upper class Mexicans will not dirty their hands with tasks they find beneath them. A sense of fatalism is quite strong among many Mexicans, who feel that their path through life is largely preordained. Macho attitudes are inculcated in Mexican males almost from birth, and machismo plays a pervasive role in shaping Mexican culture.

Meeting and Greeting

• Shake hands or give a slight bow when introduced.
• Bow when greeting a Mexican woman. Shake hands only if she extends her hand first.

Body Language

• Mexicans generally stand close together when conversing. Don't show signs of discomfort, which would be considered rude by your Mexican counterpart.
• Mexicans often "hold" a gesture (a handshake, a squeeze of the arm, a hug) longer than Americans and Canadians do.
• Don't stand with your hands on your hips; this signifies anger. It is considered rude to stand around with your hands in your pockets.

Corporate Culture

• Punctuality is expected of foreign businesspeople. Your Mexican counterpart may be late or keep you waiting. Thirty minutes past the scheduled meeting time is considered punctual by Mexicans.
• Spanish is the language of business. You may need to hire an interpreter (preferably a native speaker who understands the language as it is spoken in Mexico).
• Meet with top executives first. Top-level Mexican executives may not attend subsequent meetings, which often take place with middle-level management and technical people. Don't feel insulted; this shows that discussions are proceeding positively.
• Negotiations move slowly. Be patient. For Mexicans, the building of a personal relationship comes before the building of a professional one.
• Expect approximately ten to fifteen minutes of small talk before getting down to business.
• If offered something to drink (usually coffee), don't refuse. This would be seen as an insult.
• Take some time for consideration before agreeing to anything. Quick decisiveness is often seen as hasty.
• A promise does not mean that your request will be carried out. You should always ask for written confirmation of any agreement or commitment.
• Management or other important people may sometimes make unreasonable or overly aggressive demands to demonstrate their importance within or to their own group. Be aware of such hidden agendas.
• Personalize everything. Explain how all proposals will benefit a Mexican's country, community, family and, most important, the Mexican personally.
• Deal-making almost never occurs over the phone (and rarely by letter). Mexicans prefer to do business in person.
• Your local contact person or representative is very important and should be chosen very carefully. A low-level representative will be taken as an affront by status-conscious Mexicans, who will assume that you are not really serious.
• The status of your hotel accommodations, the quality of your clothes and watch, and whether or not you arrive in a chauffeured limousine or in a taxi, etc. will be critically appraised by your Mexican counterparts.
• Be persistent! Don't give up if you don't receive a response to your phone calls or letters right away or if your meetings are continually postponed or canceled. If you give up, your Mexican counterparts might assume that you weren't serious in the first place.

Dining and Entertainment

• Business entertainment is very important and it is during these events that personal relationships should be developed.
• Always keep both hands above the table.
• Don't leave the table immediately after you are finished eating.
• Drinking to excess is frowned upon in Mexico, especially when it's done by women. Customarily, only men propose toasts; foreign women normally shouldn't offer toasts.
• Don’t show up on time for a social engagement -- you will be the only one who does, and will most likely be waiting for a very long time (possibly hours).
• To reciprocate, invite your Mexican counterparts to dinner at a nice restaurant (French or Italian are your best bets). Pay in advance to avoid arguments about the bill.
• Businesspeople are often invited to visit the home of their Mexican counterparts. On your first visit to a Mexican home, it is best to wear business attire unless specifically told otherwise.

Dress

• Men should always wear a shirt and tie, except at casual affairs. Both men and women should dress conservatively. Recommended colors are navy and dark gray.
• Women should always wear make-up.

Gifts

• While gift giving is not always a necessity when doing business in Mexico, gifts are much appreciated. Suggested initial gifts include non-personal items with your corporate logo.
• Flowers should always be given when visiting a Mexican home. It's OK to have them sent beforehand, or to bring them with you. If you have them sent, make sure that they arrive before you do.

Helpful Hints

• Any attempt to speak Spanish is appreciated by your Mexican counterparts and is seen as a gesture of goodwill. Demonstrating knowledge and appreciation of Mexican culture wins friends.
• Mexicans are very proud of their independence and have a very strong sense of national identity and pride. Never compare the way things are done in Mexico with the way they are done in the United States.
• Deadlines are often little more than (very) general target dates.
• Note differences in class and status in Mexico, for such differences are important.
• Little things count. Not saying good-bye, for example, may well offend and adversely affect your relationship to a much greater extent than it would in the United States.

Especially for Women

• Women should prepare for some difficulty when doing business in Mexico. Because some Mexican businessmen you encounter may not have had many dealings with women in positions of authority, you should demonstrate your competence, skill and authority.
• Talk and behavior considered sexist and inappropriate in the United States may well have to be endured in Mexico.
• Mexican men, business colleagues included, will pay foreign businesswomen many compliments and may even be flirtatious. Graciously accept such banter -- it is usually done with the utmost respect -- while firmly reminding your male Mexican counterparts that you are a businesswoman.
• Foreign businesswomen should not invite Mexican businessmen to dinner unless their spouses also come along. If invited out to dinner or to socialize by a male Mexican colleague, a businesswoman should make it clear that no opportunity for romance exists. Appearances are important.

  -- Excerpted from the "Put Your Best Foot Forward" series by Mary Murray Bosrock. These publications are available for the U.S., Asia, Mexico/Canada, Russia, Europe and South America.

United We Stand

Our nation experienced a devastating tragedy this September 11,2001. All of us at RMTC share in the sorrow and grief over the loss of so many innocent lives. Our thoughts and prayers are with all the families and friends affected by this disaster.

Like so many other concerned people across the country, we as a company are making donations to the Red Cross. There are several organizations devoted to this relief effort. Below are just a few for your consideration.

American Red Cross
www.redcross.org
 

Disaster Relief Fund
American Red Cross
P.O. Box 37243
Washington, DC, 20013

United Way of America
national.unitedway.org

American Association of Blood Banks
www.aabb.org

May you find peace and strength during this most difficult time in our nation's history.

I'd like to share with you the eloquent opinion of Jean-Marie Colombani (Editor-in-Chief of Le Monde) who expresses the feelings of solidarité that are shared by by so many across the world.

"In this tragic moment where words indeed seem lacking to talk of the shock that is felt, the first thing that comes to mind is the following: we are all Americans! We are all New Yorkers, as surely as John Kennedy said in Berlin in 1963 that he was a Berliner. In fact, how do we not feel, as in the most serious moments in our history, profoundly supportive of these people and this country, the United States, to which we are so close and to which we owe freedom, and therefore our support."

[Le Monde, September 12, 2001]

"Dans ce moment tragique où les mots paraissent si pauvres pour dire le choc que l'on ressent, la première chose qui vient à l'esprit est celle-ci : nous sommes tous Américains! Nous sommes tous New-Yorkais, aussi sûrement que John Kennedy se déclarait, en 1963 à Berlin, Berlinois. Comment ne pas se sentir en effet, comme dans les moments les plus graves de notre histoire, profondément solidaires de ce peuple et de ce pays, les Etats-Unis, dont nous sommes si proches et à qui nous devons la liberté, et donc notre solidarité."

[Le Monde, September 12, 2001]

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